Clouds Go Vertical

By Jeffrey M. Kaplan

Managing director of THINKstrategies and founder of the SaaS Showplace

E-Commerce Times 

Business process outsourcers are recognizing the value of SaaSifying their operations and leveraging the cloud to reduce the cost and improve the quality of their services. Some BPOs are migrating to SaaS/cloud-based services via acquisition. Others have been transforming their labor-intensive BPO capabilities into more cost-effective and flexible Business Processes as a Service, or BPaaS, vertical offerings.