Beware Of The "SaaS" Trap

« SaaS In Name Only Won’t Deliver The Same Benefits And May Cost You Much More »

By Liz Herbert, James Staten with Chris Andrews, Fraser Tibbetts
Price: US $ 499

There’s a disturbing trend reemerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform clients that the solution they’re talking about isn’t SaaS, we are increasingly hearing, « So what? As long as I don’t have to run it, it’s better. » This is a trap that can cost you more, result in less agility, and lock you into a poor sourcing decision. Too many vendors today are seeing an opportunity to make big profits in software-as-a-service by taking advantage of customer naiveté and simply rebranding older deployment models as SaaS, on-demand, or cloud. These solutions inevitably fail to live up to customer expectations for agility, standardization, and efficiency. As SaaS continues to increase in popularity across a growing range of application areas, technology buyers (ranging from CIOs to line-of-business [LOB] execs) need to know what differentiates SaaS from application service providing (ASP) and other on-demand implementations cloudwashed with the SaaS term. This report helps you understand the true SaaS characteristics so you can make the right choices for your business.